AWS Trusted Advisor

AWS Trusted Advisor

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  • AWS support provides support for users of Amazon Web Services.
  • All users have access to account and billing help in the AWS Support Center.

AWS Support

  • AWS Support offers a range of plans that provide access to tools and expertise that support the success and operational health of the AWS solutions.
  • All support plans provide 24×7 access to customer service, AWS documentation, whitepapers, and support forums.

AWS Support Features

AWS Support offers four support plans

  • Basic
  • Developer
  • Business
  • Enterprise

All AWS customers automatically have around-the-clock access to these features of the Basic support plan

  • Customer Service: one-on-one responses to account and billing questions
  • Support forums
  • Service health checks
  • Documentation, whitepapers, and best-practice guides

AWS Support Case Management

User can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with their AWS account.

There are three types of cases you can open:

  • Account and Billing
  • Service Limit Increase
  • Technical Support

AWS Trusted Advisor

  • AWS Trusted Advisor draws upon best practices learned from the aggregated operational history of serving hundreds of thousands of AWS customers.
  • Trusted Advisor inspects user AWS environment and makes recommendations when opportunities exist to save money, improve system availability and performance, or help close security gaps.

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